About the Service

The service uses mediation between tenants and landlords to help prevent homelessness by addressing issues such as non-payment of rent, breakdown in communication, damage to property and failure to carry out repairs. Any of the above can impact negatively on the tenant’s enjoyment of the property and the smooth running of the Landlord’s business.

Trained and experienced mediators work with tenant and landlord to clarify the cause of the dispute and to identify common ground or areas where each is willing to compromise. Mediation offers both parties the opportunity to help improve communication and look at resolutions which suit both the landlord and the tenant. Examples of these agreements include managed moves, arrears schedules and repairs being completed. Each completed mediation endeavours to encourage the tenant and landlord to agree the way they will resolve any future disputes or issues.


Yorkshire Mediation has delivered a tenant landlord mediation service for almost 10 years. Most of the mediation can be done over the phone but visits to meet with tenants and landlords may be arranged where this is felt to be the best way to reach an effective outcome. The service has been successful in preventing homelessness in over 80% of cases.


Tenants and landlords can self refer to Yorkshire Mediation Services. We also accept referrals  from agencies such as the Citizen’s Advice Bureau and solicitors offices, where both tenant and landlord have given their consent. Yorkshire Mediation Services staff can provide details about associated costs over the telephone or via email.

If you have any questions or would like to know more about the service, please contact us on

Tel: 0113 242 4110 or

E-mail: info@yorkshiremediation.org

Yorkshire Mediation Services Tenant and Landlord mediation project is part financed by the European Regional Development Fund Programme 2007 to 2013 and the Yorkshire Venture Philanthropy Programme.

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