Yorkshire Mediation Services offers a wide range of training in mediation and conflict resolution. All our courses can be tailored to the specific needs of the organisation. All our courses are charged at our low daily rate with discounts available for registered charities and community groups.

Workplace Mediation Skills

This two day course will give an understanding of the principles of mediation, and a basic grounding in the skills used to resolve disputes in the workplace. It is suitable for HR staff, managers, supervisors or anyone with responsibility for dealing with conflict in the workplace. This course is an introductory course. To become a workplace mediator, the full qualification in mediation skills is required.

CPD Workplace Mediation training courses

We are in the process of finalising CPD accreditation for our Workplace Mediation training courses and CPD accreditation will be available from September 2017. This course can be tailored to your organisational needs and budget and does not require portfolio completion. Ideal for learners looking for cost effective, flexible workplace mediation training which can be completed within 1-3 days, resulting in accredited learning and CPD points.

OCN Level 3 Award in Mediation Skills

An accredited award which combines classroom learning with practice to teach participants the core skills required to mediate disputes and challenge difficult behaviours. The course takes place over six and a half days and requires learners to complete a portfolio of evidence. Can be tailored to focus on workplace or community mediation.

Understanding Mediation

A one day course looking a the process and principles of mediation. Explore conflict situations and understand where mediation would be appropriate. Learning the basic skills and processes used in mediation.

Conflict Resolution

A one day course which helps participants develop an understanding of conflict and the different styles of managing it. Participants will learn the importance of communication skills in conflict management and to identify practical ways of dealing with difficult behaviour. Suitable for team leaders, managers and front-line staff.

Effective Communication

For anyone wishing to develop effective communication skills to build an understanding of effective communication in the workplace or the community.


If you would like to know more about any of our courses, or to discuss bespoke or accredited training, please contact us on 0113 242 4110 or by email:  info@yorkshiremediation.org